Privacy Policy

This Privacy Policy explains how IQ Viet My ("IQ Viet My," "we," "us," or "our") collects, uses, and protects information when you visit tryiqvietmy.com, contact us, enroll a student, request a free assessment, or opt in to receive text messages from us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide to us

• Contact and enrollment details you submit through our forms — such as parent/guardian name, student's name and grade, phone number, email address, preferred location, and any message or notes you include.
• Communications you send us by phone, text, email, or web form.
• Mobile opt-in information when you consent to receive SMS/text messages from us.

Information collected automatically

• Basic technical and usage data such as IP address, browser type, device information, pages viewed, and referring pages, collected through cookies and similar technologies (see "Cookies and Tracking" below).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the tutoring, assessment, and enrollment services you request;
• Schedule assessments, appointments, and classes, and communicate about your child's account;
• Send SMS/text messages that you have opted in to receive (such as appointment reminders, enrollment and account notifications, and service updates);
• Operate, maintain, secure, and improve our website and services;
• Comply with applicable legal obligations.

3. SMS / Text Messaging Program & Opt-In

When you opt in to our SMS program, we use your mobile number only to send the messages described in our Terms of Service. Your consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of the SMS program at any time by replying STOP, and you can request help by replying HELP. Message and data rates may apply. For full details, see our Terms of Service.

4. How We Share Information

We do not sell, rent, or trade your personal information, and we do not share your information with third parties or affiliates for their own marketing or promotional purposes.

We share information only in these limited circumstances:

• Service providers and subcontractors who perform support services on our behalf (for example, customer service, scheduling, hosting, or the aggregators and providers that deliver our text messages). These parties are permitted to use the information only to provide services to us and are bound by confidentiality obligations.
• Legal and safety reasons — when required to comply with the law, respond to lawful requests, or protect the rights, safety, and property of IQ Viet My, our students, or others.

As stated above, text messaging originator opt-in data and consent are never shared with any third parties except the aggregators and providers of the text message services.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, use, alteration, or disclosure. Access to personal information is limited to personnel and service providers who need it to perform their work. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function, remember your preferences, understand how the site is used, and improve your experience. You can control or disable cookies through your browser settings; however, some parts of the site may not function properly without them. We do not use cookies to share your mobile opt-in information.

7. Third-Party Links

Our website may contain links to third-party sites (such as map or social media services). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

8. Children's Privacy

Our services are intended to be arranged and managed by parents and legal guardians. Our website and SMS program are not directed to children, and we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. Information about a student is provided to us by a parent or guardian. If you believe a child has provided us with personal information without parental consent, please contact us and we will take appropriate steps to delete it.

9. Your Choices and Rights

• You may opt out of SMS messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal information, subject to applicable law, by contacting us using the details below.
• You may unsubscribe from email communications by following the instructions in those messages or by contacting us.

10. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your information, please contact us: